Terms & Conditions
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Effective Date: 07 May 2025

These Terms and Conditions ("Terms") govern your use of Task Rabit Inc. ("we", "our", or "us") errand services in Zimbabwe. By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

01. Services Provided

Task Rabit Inc. offers a range of personal and business errand services including but not limited to:

  • Grocery shopping   delivery
  • Bill payments
  • Family support errands (e.g. medication pickup, school errands)
  • Business errands (e.g. document delivery, office supply purchase)
  • Custom errands as requested and approved

02. Service Area

Our services are currently available within Zimbabwe. Availability may vary depending on city or location. We reserve the right to decline service in areas outside our coverage zone.

03. Booking and Payment

  • Orders must be placed via our website, mobile app, phone, or WhatsApp
  • All bookings must be confirmed with full details and instructions.
  • Service charges are calculated based on type, time, distance, and urgency.
  • Payment is due upon confirmation unless otherwise agreed.
  • We accept mobile money (EcoCash, Money Transfer), bank transfers, and USD cash.

04. Cancellation and Refunds

  • Cancellations made before dispatch are eligible for a full refund.
  • If a runner is already dispatched, only partial refunds may be offered.
  • No refund is given for completed services.
  • Errands involving prepaid purchases are not refundable after processing.

05. Liability and Disclaimer

  • We are not liable for delays caused by third parties, traffic, or weather.
  • We are not responsible for loss or damage due to incorrect client information.
  • While we take care to verify deliveries, clients are responsible for inspecting goods upon receipt.
  • For purchases or pickups on your behalf, we act as an agent only.

06. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information.
  • Pay all applicable service and item fees.
  • Not use our services for any unlawful, illegal, or dangerous tasks
  • Notify us immediately in case of any issues or complaints..

07. Confidentiality and Data Use

We respect your privacy. Personal data collected will only be used to process and complete your errands, and will not be shared with third parties without your consent, except as required by law.

08. Force Majeure

Task Rabit Inc. shall not be held liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, national emergencies, or government restrictions.

09. Termination of Service

We reserve the right to refuse service or terminate accounts if any user violates these Terms or engages in abusive, fraudulent, or illegal behavior.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes are posted means you accept the new Terms.

11. Governing Law

These Terms are governed by the laws of Zimbabwe. Any disputes shall be subject to the jurisdiction of the courts of Zimbabwe.